Terms and Conditions
This brochure is valid from 01 November 2012 to 31 December 2013.
2. HOW TO BOOK
We recommend booking well in advance by sending a nonrefundable deposit of 25% of the tour price with a minimum deposit of AUD250 per person. Some of the tours and ground arrangements may require a higher deposit of up to 50% to meet local tour operator’s booking conditions. These details will be provided on confirmation of your booking. The deposit is required within 7 days of confirmation to hold your booking. The booking confirmation will include the exact deposit amount required and the due date of final payment. Please read these terms and conditions carefully and raise any questions you may have prior to making your booking. Receipt of deposit will be taken as an understanding by Adventure World that the customer has checked their confirmed travel arrangements and has read and agrees to abide by the terms and conditions set forth in this brochure. Any verbal quote given is an estimate only of the price which will be subject to advice on confirmation of the reservation, after which you will have 7 days to pay your nonrefundable deposit.
3. PRICE GUARANTEE
Prices in this brochure are based on costs and exchange rates as at 21 August 2012. Should these costs change it may be necessary to make a surcharge on the price of your holiday which will be advised to you at the time you book. However no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Adventure World, unless any changes are made to your booking in accordance with these terms and conditions. This price guarantee does not apply to: (i) fares, charges or levies imposed by airlines up until ticketing; or (ii) any taxes, charges or levies imposed by any government or their agencies.
One change per booking is permitted free of charge. Each subsequent change will incur a fee of AUD33 per amendment to cover extra administrative and communication costs. In addition, cancellation and/or amendment fees may also be imposed by service providers such as accommodation providers and other service providers depending on the nature of the change. To the extent we are able to do so, we will advise you of all applicable cancellation and/or amendment charges at the time of confirmation of your booking. Separate conditions apply to air arrangements and are set out in Section 9 of these terms and conditions.
5. LATE BOOKINGS
A fee of AUD55 per booking will be levied for bookings made within 10 working days of departure from Australia. Any booking request made within 10 working days or within any relevant supplier’s cancellation period cannot be processed until full payment has been received by Adventure World.
6. LAND ONLY SERVICE CHARGE
A service charge of AUD33 per booking will be charged for land only bookings of less than 2 night’s accommodation or 2 days car hire.
7. CREDIT CARDS
Credit card service fees will be applied to the dollar amount paid as follows: MasterCard and Visa 1.5%, American Express 3%. This fee is non-refundable.
8. CANCELLATIONS AND REFUNDS – LAND ARRANGEMENTS
If you decide to cancel your holiday or you are unable to travel Adventure World will refund the amount you have paid less (i) our reasonable costs and (ii) any cancellation fees imposed by other suppliers. It is likely that other suppliers’ cancellation fees (which we will pass on to you) will be greater when cancellation takes place closer to the departure date. If you notify us of cancellation more than 60 days before departure, then the cancellation charges are likely to only be the loss of your deposit. If you notify us of cancellation less than 60 days before departure, the cancellation charges may be up to 100% of the total booking cost. Regrettably cancellation charges cannot be waived. No refunds are available for unused services after departure from original city.
9. CANCELLATIONS AND REFUNDS – AIR ARRANGEMENTS
Cancellation fees will apply as required by airlines regulations and will vary dependent upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until ticketed. Full payment is required before tickets can be issued. Adventure World cannot be held liable for any increases in prices or changes in any airline regulations. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue. Increases in airport taxes are not the responsibility of Adventure World and can be imposed up to departure. To the extent we are able to do so we will advise you of any increases of which we are aware at the time of confirmation of your booking.
10. CONSUMER CLAIMS
Should you encounter any problems on your holiday it is always better to try and solve it directly with the supplier. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 30 days of completing your Adventure World arrangements. Certain State and Commonwealth legislation, including the Trade Practices Act 1974 (Cth) (as amended from time to time), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.
11. NOT INCLUDED IN THE TOUR COST
Visas, insurance, excess baggage charges (over applicable airline allowances), extra meals, laundry, rinks, souvenirs, tips / gratuities to staff, guides and leaders (unless otherwise stated) and items of a personal nature are not included in the tour cost. Any pre-paid airfare taxes and surcharges are clearly identified in your booking confirmation if not included in the tour cost.
Considerable care has been taken to compile the information in this brochure but circumstances not within Adventure World’s control may necessitate changes in itineraries, accommodation and costs in which case you will be informed as soon as possible. When it is necessary to change a hotel Adventure World reserves the right to substitute accommodation of at least a similar standard. Adventure World cannot be held responsible for any changes which may occur and reserves the right to increase the price of any travel arrangement up to the date of payment in full (or the date of ticketing in the case of airfares). This includes adjustment for fuel surcharges, airfare increases as well as international exchange rate fluctuations. To the extent we are able to do so, we will notify you of any applicable change in price prior to you making payment in full. Adventure World may update these terms and conditions at anytime. Any changes to these terms and conditions made after booking will be advised to you. The current version of terms and conditions will always be found on the website www.adventureworld.com.au. If as a result of any of these variations either: (i) there is a material increase in the cost of your holiday during the period between confirmation of your booking and the date on which you pay for your holiday in full; or, (ii) you will suffer a material detriment, then you may cancel your holiday, in which case Adventure World will refund the amount you have paid less any cancellation fees imposed by other suppliers.
13. HOTEL DESCRIPTIONS AND PHOTOGRAPHS
Hotel and facility descriptions featured in this brochure are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view or other specifications included in your booking.
It is a condition of booking one of Adventure World’s tours that travellers are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage and personal item cancellation and curtailment. Your travel agent will be able to offer a suitable holiday insurance policy, or you may purchase a suitable external policy with another specialist travel insurance provider.
15. INTERNATIONAL TRAVEL
You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.
16. UNLICENSED ENTITY DISCLAIMER
If you request Adventure World to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Adventure World accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.
Adventure World accepts bookings subject to the following conditions. i. A booking is accepted only after Adventure World receives the required deposit and issues the client or their travel agent confirmation invoices. The balance must be paid no later than 60 days before departure otherwise Adventure World will treat the booking as cancelled regardless of whether a deposit is being held. ii. Adventure World only acts as a coordinator of tours and an agent for the owners, contractors and suppliers of transportation, accommodation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage, property or for injury, illness, death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars and uprisings or acts of God etc over which we have no control. All coupon receipts and tickets are issued subject to the terms and conditions specified by third party suppliers and all services are subject to the laws of the country where the services are provided. iii. All matters directly relating to the services provided by Adventure World are governed by the laws of New South Wales.
Adventure World Travel Pty Limited Licence No. 2TA5870
A.B.N. 69 122 505 631
This brochure has been printed by a carbon neutral process with vegetable based inks, no isopropyl alcohol or solvents and using world’s best practice ISO14001 Environment Management Systems.
Adventure World is a member of the NRMA Motoring & Services group of companies. The following terms and conditions will only apply to small group journeys operated by Adventure World and advertised on pages 14 to 29 of this brochure (“Small Group Journey”).
19. CANCELLATION BY US
Adventure World reserves the right to cancel any Small Group Journey if minimum passenger numbers are not attained. Operation of these tours is dependent on a minimum number of persons booking on your tour. We will advise you of such cancellations no later than 60 days before departure date. However, Adventure World reserves the right to cancel a Small Group Journey at any time before departure due to Force Majeure (as defined below) or Adventure World’s reasonable consideration of adverse government travel advice. With any form of cancellation, Adventure World will offer you alternative arrangements, and if the price of your alternative booking is a lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to Adventure World, in the case of Force Majeure or government travel advice refunds will be less any of Adventure World’s unrecoverable costs. Adventure World will not be liable for any additional costs incurred by you. Adventure World will not be liable for any delay in, change to or cancellation of trips due to a circumstance beyond the reasonable control of Adventure World and includes, but is not limited to, acts of God, fire, accident, interruptions to energy supplied, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions and strikes (“Force Majeure”).
20. YOUR RESPONSIBILITIES
We will not accept responsibility or liability for any passenger who contravenes any law or regulation of any country visited. At all times the decision of the Local Guide / Tour Leader or representative will be final on all matters likely to affect the safety and well-being of the trip. You must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. Should you fail to comply with the above, or should you interfere in our reasonable opinion with the well-being of the group then the leader or company representative may order you to leave the trip immediately with no right of refund.
21. PRE-EXISTING MEDICAL CONDITIONS AND AGE LIMITS
Before making a booking you must advise us of any preexisting medical condition, mobility impairment and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a trip and the enjoyment of other trip members. You may be required to provide an assessment of your medical condition from a qualified medical practitioner if requested. If you fail to adequately notify us of any pre-existing medical conditions and/or disability, we reserve the right, at our reasonable discretion, to cancel your participation in a trip at any time, including after the commencement of your trip, with no right of refund if your medical condition, mobility impairment and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members.
Note: National Geographic Society does not own, operate, or endorse any of the tours or expeditions listed in this brochure.