Terms and Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Adventure World Pty Ltd.

1. HOW TO BOOK

Our destination experts will work with you to create a tailor made experience customised for your needs. We will present to you a written quotation for the services selected. These quotes will remain valid for 7 days, they indicate the price for the services, they do not unless requested indicate availability of the services.
 
Upon receiving instruction from you, we will confirm the quoted services and provide you with a confirmation of arrangements confirming the availability and also the pricing for the arrangements. We require a minimum deposit of AUD250 per person; this deposit must be received within 7 days from us providing you with confirmation of services.  Certain services may require a further deposit up to full payment to confirm arrangements; this will be confirmed to you at the quotation stage. 
 
The booking confirmation will include the exact deposit/payment amount required and the due date of final payment. Please read these terms and conditions carefully and raise any questions you may have. Receipt of deposit will be taken as an understanding by Adventure World that the customer has checked their confirmed travel arrangements and has read and agrees to abide by the terms and conditions set forth both in the booking confirmation and also contained herewith in.

2. PRICING

Prices are based on costs and exchange rates as when loaded and subject to change. They are offered as a price guide. Up until your arrangements are fully paid we reserve the right to adjust pricing.  In accordance with laws passed within our countries of operation, Adventure World will pass on any taxes, charges or levies legally imposed by any government.  These costs will be added to the cost of the arrangements and subject to payment until travel is completed.  Also charges or levies imposed by airlines are subject to change up until airlines tickets are issued.

3. AMENDMENTS

Changes made to bookings once confirmed are subject to a minimum change fee of $35, to cover communication and administration costs. In addition cancellation and/ or amendment fees may also be imposed by service providers such as accommodation providers and other service providers depending on the nature of the change.

To the extent we are able to do so, we will advise you of all applicable cancellation and/or amendment charges at the time of confirmation of your booking. Separate conditions apply to cancellations including air arrangements cancellations and are set out below.

4. CREDIT CARDS

Credit card service fees will be applied to Credit card payments as follows: MasterCard, Visa 1.5% and American Express 3%. This fee is non-refundable.

5. CANCELLATIONS AND REFUNDS – GENERAL ARRANGEMENTS

If you decide to cancel your holiday or you are unable to travel Adventure World will refund the amount you have paid less (i) our reasonable costs (to cover communication and administration costs)and (ii) any cancellation fees imposed by other suppliers.  If you notify us of cancellation more than 60 days before departure, then the cancellation charges are likely to only be the loss of your deposit, however please refer to the cancellation conditions highlighted on the booking conditions. If you notify us of cancellation less than 60 days before departure, the cancellation charges may be up to 100% of the total booking cost. 
 
It is likely that other suppliers’ cancellation fees (which we will pass on to you) will be greater when cancellation takes place closer to the departure date. This is on a case by case basis as it depends on each supplier.
Cancellation charges cannot be waived. No refunds are available for any arrangements that are unused by you.

6. CANCELLATIONS AND REFUNDS – AIRLINE ARRANGEMENTS

Cancellation fees will apply as indicated by airlines regulations and will vary dependent upon the type of airfare utilised. Airfare prices and conditions are subject to change or withdrawal without notification until the airline tickets are issued. Full payment is required before tickets can be issued. Adventure World cannot be held liable for any increases in prices or changes in any airline regulations. Foreign currency airfares and airport taxes may fluctuate and are subject to the rate of exchange on date of ticket issue. Increases in airport taxes are not the responsibility of Adventure World and can be imposed up until the airline ticket is paid for and issued, these additional costs are the responsibility of the customer to pay. To the extent we are able to do so we will advise you of any increases of which we are aware of at the time of confirmation of your booking.

7. CONSUMER CLAIMS

Should you encounter any problems on your arrangements we recommend to try and solve it directly with the supplier. If it is not possible to do so and you wish to lodge a complaint please do so in writing within 30 days of completing your Adventure World arrangements, please email customerexperience@adventureworld.com.au.
 
Certain State and Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth)  (as amended from time to time), imply warranties or conditions or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions do not purport to exclude any statutory rights available to you and must in all cases be read subject to those statutory provisions.

8. NOT INCLUDED IN THE TOUR COST

Visas, insurance, excess baggage charges (over applicable airline allowances), extra meals, laundry, drinks, souvenirs, tips / gratuities to staff, local payments, guides and leaders (unless otherwise stated) and items of a personal nature are not included in the tour cost. Any pre-paid airfare taxes and surcharges are clearly identified in your booking confirmation if not included in the tour cost.

9. VARIATIONS TO DETAILS ON THIS WEBSITE

Considerable care has been taken to compile the information on this website but circumstances not within Adventure World’s control may necessitate changes in itineraries, accommodation and costs in which case you will be informed as soon as possible. When it is necessary to change a hotel Adventure World reserves the right to substitute accommodation of at least a similar standard.

10. HOTEL DESCRIPTIONS AND PHOTOGRAPHS

Hotel and facility descriptions featured on this website are based on current hotel guides and information provided by suppliers and may change at any time. Pictures utilized may not reflect the exact room, d├ęcor, view or other specifications.
 
There have been attempts at globalizing the hotel “star ratings” so that they become an internationally recognised and reliable standard.  Adventure World advises differences may exist in the quality of overseas accommodation to that of a similar star rated hotel in Australia.  Adventure World representatives and its operators regularly inspect the hotels represented.

11. INSURANCE

It is a condition of booking one of Adventure World’s tours that travellers are adequately insured for the full duration of their travel arrangements in respect of illness, injury, death, loss of baggage and personal item cancellation and curtailment. We are able to recommend and offer a range of insurance products to provide you with adequate insurance cover.  You may purchase a suitable policy with another specialist travel insurance provider; we recommend that adequate insurance is purchased at the deposit stage.

12. INTERNATIONAL DRIVING PERMITS (IDP’s)

In many countries an International Driving Permit is a legal requirement to drive a car.
Not complying with local regulations regarding licensing can have serious consequences in the eyes of the law in the relevant country.  No IDP could mean a car rental request being denied. We recommend holding a valid IDP to protect yourself where applicable. 

13. INTERNATIONAL TRAVEL

You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.  We strongly recommend that you also register your upcoming travel plans through the smarttraveller.gov.au site.

14. UNLICENSED ENTITY DISCLAIMER

Adventure Worlds range of products have been refined over 33 years, if you request Adventure World to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, nor recommended by Adventure World, Adventure World accepts no liability (whether in contract for negligence or otherwise) for any loss or damage suffered by you as a result.

15. RESPONSIBILITY

Adventure World accepts bookings subject to the following conditions:
 
i. A booking is accepted only after Adventure World receives the required deposit and issues the client or their travel agent confirmation invoices. The balance must be paid no later than 60 days before (or at any time stated by Adventure World on the booking confirmation) departure otherwise Adventure World will treat the booking as cancelled regardless of whether a deposit is being held.
 
ii. Adventure World only acts as a coordinator of tours and an agent for the owners, contractors and suppliers of transportation, accommodation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage, property or for injury, illness, death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars and uprisings or acts of God etc. over which we have no control. All coupon receipts and tickets are issued subject to the terms and conditions specified by third party suppliers and all services are subject to the laws of the country where the services are provided.

iii. All matters directly relating to the services provided by Adventure World are governed by the laws of New South Wales.

16. PRIVACY

You agree that Adventure World, its agents and related entities may collect, retain, use and disclose your personal information in accordance with our Privacy Policy. Our Privacy Policy sets out how we manage your personal information and is available on our website at www.adventureworld.com.au, or can be sent to you on request. Adventure World Travel Pty Limited Licence No. 2TA5870 A.B.N. 69 122 505 631
 
NOTE: National Geographic Society does not own, operate or endorse any of the tours or expeditions listed on this website.