COVID-19 advice - 1 MAY, 2020

To our Adventure World Travellers,

Your wellbeing has and will continue to be our absolute priority as the COVID-19 situation and government travel advisories/restrictions continue to evolve. As the Australian and state governments have now implemented a ban on international and non-essential domestic travel, we have updated our COVID-19 policy.
 

for bookings due to depart prior to 31 July 2020*:

For all Adventure World Travel Tailor-made bookings for travel up until 31 July 2020, we will provide a future travel credit valued at 110% of the existing booking land value, when you choose to reschedule your travel arrangements with us.  Clients with unused travel arrangements will need to defer their existing booking to travel within 12 months of their original departure date.

Our destination experts will work with you and our ground operators to be as flexible as possible to rebook travel dates with the minimum impact. 

*TERMS & CONDITIONS for bookings to depart prior to 31 july 2020:

•    110% credit on total booking value offer is valid for all bookings due to depart until 31 July 2020 only, where you have confirmed your intention to change your travel dates with us in writing prior to your intended departure date
•    New trip details must be finalised by 30 September 2020 at the latest. In some instances, it may be necessary to confirm your new travel dates prior to 30 September 2020, based on availability and individual supplier policies
•    Travel credit will be based on the original booking value excluding air [International & Internal] and credit card fees
•    New travel date must be within 12 months of the original departure date
•    New trip must be based on the same itinerary as the original booking 
•    Services will be subject to availability at the time of rebook
•    110% Travel Credit excludes Group bookings of 10 or more passengers, Lindblad Expeditions, Star Clippers, Explore, UnCruise Adventures, Grand American Adventures, Natural Habitat & G Adventures products. Please contact us for details on individual Group bookings policies from our GSA and other third party partners
•    The 110% credit cannot be exchanged or redeemed for cash. The credit must be used in total and unused amounts will not be refunded in cash or vouchers
•    Offer may be amended and withdrawn at any time

for bookings due to depart from 1 AUGUST - 31 december 2020^:

For all existing Adventure World Travel Tailor-made bookings scheduled to depart from 1 August – 31 December 2020, we will provide a future travel credit valued at 110% of the money paid, when you choose to defer your arrangements with us and rebook for travel within 12 months of your original departure date. 

Our destination experts will work with you and our ground operators to be as flexible as possible to rebook travel dates with the minimum impact. 

^TERMS & CONDITIONS for bookings to depart from 1 AUGUST - 31 december 2020:

•    The travel credit will be based on 110% of the amount paid for land on bookings due to depart from 01 August – 31 December 2020, as at close of business 30 April 2020
•    New trip details must be finalised by 30 November 2020 at the latest. In some instances, it may be necessary to confirm your new travel dates prior to 30 November 2020, based on availability and individual supplier policies
•    Travel credit excludes air [International & Internal] and credit card fees
•    New travel date must be within 12 months of the original departure date
•    New trip must be based on a similar itinerary to that of the original booking 
•    Services will be subject to availability at the time of rebook
•    110% Travel Credit excludes Group bookings of 10 or more passengers, Lindblad Expeditions, Star Clippers, Explore, UnCruise Adventures, Grand American Adventures, Natural Habitat & G Adventures products. Please contact us for details on individual Group bookings policies from our GSA and other third party partners
•    The 110% credit on deposit cannot be exchanged, transferred or redeemed for cash. The credit must be used in total and unused amounts will not be refunded in cash or vouchers
•    Offer may be amended and withdrawn at any time

We will be contacting clients with bookings on a priority basis, based on departure date.

In challenging times like this, we are committed to supporting you as we get through this together.

Sincerely,


Neil Rodgers
Managing Director
Adventure World Travel